316 Wireless Scanner Upgrades + Preventative Maintenance

Good Samaritan, Intermountain Health
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Challenge

A full scanner upgrade was needed across patient rooms, but IT teams were already overloaded. Downtime risk was high.

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Solution

OSSC managed installation of 316 wireless scanners and performed preventative maintenance on all corresponding workstations, reducing future issues.

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Results

• 316 rooms upgraded with next-gen scanners
• Downtime avoided through proactive maintenance
• IT staff freed to focus on higher-priority tasks

“…I’ll admit, I took a little credit during our morning leadership safety huddle yesterday when I was recognized for how well the project went. Rafael and his team not only installed the new wireless scanners and performed maintenance on the computer arms, but the cable management looks fantastic…everything is zip-tied and super organized. These arms were originally installed 10–15 years ago and were in desperate need of a tune-up. Now, they function almost like new again, just like the new wireless scanning functionality. We really appreciate OSSC’s excellent work and look forward to working with your team again!"

— IT Project Lead, Intermountain Health

Before

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After

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